Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–2 business days. Once your order has been dispatched, you will receive a confirmation email with tracking details.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location.
Estimated delivery times:
- Australia: 2–5 business days
- International: 5–12 business days
Please note that delivery times are estimates and may vary depending on your location and external factors.
International Shipping
We offer international shipping to most countries.
Customers are responsible for any customs duties, taxes, or import fees that may apply upon delivery. These charges are determined by your local customs authority and are not included in our shipping rates.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
Delays
While we aim to deliver all orders within the estimated timeframes, delays may occasionally occur due to factors outside of our control, including courier delays or customs processing.
Incorrect Address
Please ensure all shipping details are entered correctly at checkout.
LunoGuard is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us as soon as possible at:
We will work with the courier to resolve the issue and assist you where possible.
Contact
For any shipping-related enquiries, please contact us at: